Privacy Policy

Calla is strictly for adults 18 and older. We do not knowingly collect information from anyone under 18, and if we learn that we have, we delete it. See our Safety page for our age and crisis policies.

We collect only what we need to run the service:

• Account. Your email address and how you sign in (a magic link, a password, or Google sign-in). If you use Google, we receive a basic identifier from them, not your password.
• What you create. The messages you send, the companions you make and how you tune them, images generated for you, and the memory we derive from your conversations so your companion can remember you. Persistent memory is the core feature, so this content is stored with your account.
• No uploads. Calla does not accept photos, images or voice recordings from you. Nothing you upload is stored, because there is nothing to upload.
• Voice calls.When you call your companion, your microphone audio goes to a speech server we run ourselves, which turns it into text and then discards it: we never record or store the audio of a call. The words of the call are kept as messages in your chat, under the same rules as anything you type, and her voice is synthetic, never a real person's.
• Payments. Card payments for Calla+ and coin packs are processed by CCBill, our billing partner: you enter your card on their secure page, and they give us a transaction id, the product you bought, the email you gave them, and whether a subscription is active. We never receive or store your card number. When you buy coins with cryptocurrency, our crypto payment processor gives us a receiving address and transaction id, never wallet keys. When you buy diamonds in a store app, Google gives us a purchase token we verify.
• Usage and device. Your IP address, browser and device information, time zone, the features you use, and diagnostic logs, used to run, secure, and improve the service. The anonymous on-site demo records a short-lived session (including IP and the messages typed) for abuse prevention and analytics.
• Notifications. If you turn on push notifications, a subscription identifier for that browser or device.

To provide the companion experience and its persistent memory; to keep you signed in; to process purchases; to send service email such as sign-in links and receipts; to keep the service safe (rate limits, abuse prevention, and the legally required screening for self-harm and content involving minors); and to fix problems and improve the product. We do not use your private conversations to train public AI models.

Calla is powered by AI. To generate replies and images, your messages and prompts are sent to the AI model providers that run our language and image models. They process this content to return a result for you. Your companions are fictional and AI-generated; their messages are not statements of fact or professional advice.

We do not sell your personal information. We share data only with the service providers that make Calla work, and only as needed:

• AI providers that run our language and image models (to generate replies and pictures).
• Email (to send sign-in links and receipts).
• Payment processors: CCBill for card payments (their privacy policy covers what they collect on their page), a cryptocurrency processor for coin purchases, and Google Play for diamond purchases in a store app. Billing questions, cancellations, and refunds for card payments go through CCBill consumer support, listed on our Contact & Billing page.
• Hosting and securityproviders that host the site and backend and protect against bots and abuse.
• Sign-in providers (Google or Apple) only if you choose to use them.

We may also disclose information if required by law, or to protect the rights, safety, and security of our users and the service.

We keep your use of Calla private. We do not post your activity, your companions, or your conversations anywhere public. A card purchase appears on your statement as CCBill.com *Prismatic, the name of our billing partner and our company, not “Calla”. We also offer a cryptocurrency payment option so a purchase need not appear on a card statement at all.

We keep your information while your account is active. You can delete individual companions at any time inside the app, which permanently erases them, their conversations, their memory, and their images. You can delete your whole account yourself from Settings, under Account. When you delete your account we remove your conversations, companions, the memory built from them, and generated images, except where we must keep limited records to meet legal, security, or payment obligations.

Wherever you live, you can ask us to access, correct, export, or delete your personal information, and you can object to or restrict certain processing. To make a request, email [email protected]. We will verify the request against your account and respond within the time the law requires. We do not sell or “share” your personal information for advertising.

We use cookies and local storage to keep you signed in, remember settings, and attribute referrals for up to 30 days. To count visits we keep a random id in local storage and record which of our pages it views, with the site that referred you; this is first-party, is not shared, and stores no IP address. The anonymous demo uses a bot-protection challenge. We do not run third-party advertising trackers.

Traffic is encrypted in transit and access to data is restricted, but no online service is perfectly secure. Calla is operated from the United States and the European Union; by using it you understand your information is processed in those locations.

If we change this policy we will update this page and the date at the top. Significant changes will be made clear before they take effect.

Questions, or a privacy request? Email [email protected].

Our hosting provider attaches an approximate location to each request (the city your connection appears to come from). We keep the city and coordinates rounded to about 10 km, so your companion can mention the weather where you are. We never ask your device for its location and never store a precise one.

If you paste a link in the chat, our own server opens it to tell your companion what it is. The page is read once and not kept; the one-line description is stored with your message so your companion remembers what you showed them. No third party sees the page, and image or file links are not opened.

A complaint about content, or a request to remove something: use the form on Complaints & content removal or email [email protected]. We review every report and resolve it within 5 business days.